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Privacy Policy for Your LakiBangla Account

We collect and protect the information you share when opening your account and using bKash, Nagad or Rocket for deposits. This policy explains what we gather, how we use it, and the choices you have over your data.

Account data protectedMobile wallet details securedContact records encryptedRetention periods statedRequest changes anytime
LakiBangla Privacy Policy for Your LakiBangla Account
PRIVACY QUESTIONS

Contact Us About Your Data

If you have questions about this privacy policy, want to request a copy of your data, or ask us to delete your account information, reach us through the channels below. Our team responds to data requests within seven business days and handles them according to the legal framework in eligible regions.

Live Chat Open the chat icon in the lobby footer to speak with our privacy team. Available daily; response time under five minutes for most requests. Fastest way to ask about account data or request changes.
Email Support Send your data request or privacy question to our support address listed in account settings. Include your registered mobile number so we can verify your identity. Expect a reply within one business day for routine enquiries.
Account Settings Log in and visit the privacy section under account settings to review what data we hold, update your contact details, or submit a deletion request. Changes take effect immediately; deletion requests are processed within three business days.
DATA SECURITY

How We Protect Your Information

Your account data, wallet details and contact information are encrypted both in transit and at rest. We use industry-standard SSL certificates to secure all connections between your device and our platform. Only authorised personnel can access your records, and all access is logged for audit purposes. We conduct regular security reviews to identify and fix vulnerabilities before they become risks.

Encryption Standards All data transfers between your mobile device and LakiBangla servers use TLS encryption. Account passwords are hashed so even our staff cannot read them. Payment details for bKash, Nagad and Rocket are tokenised to reduce exposure if a breach occurs.
Cookie Usage We use session cookies to keep you logged in and remember your language choice. These cookies expire when you close your browser. We do not use tracking cookies for advertising or share cookie data with external networks.
Data Retention Account records are kept for the period required by regulations in jurisdictions where we operate, typically up to seven years after account closure. Once the retention period ends we securely delete your information. Active accounts remain until you request closure.
Your Rights You can request a copy of the data we hold, ask us to correct outdated information, or request full deletion of your account. Contact our support team through live chat or email with your registered mobile number to verify identity and we will process your request.

Privacy Policy FAQ

We collect your name, mobile number, date of birth and email address during registration. Payment details like your bKash, Nagad or Rocket account number are stored when you make a deposit. We also log device IP, browser type and session timestamps for security.

We retain account records for the period required by applicable regulations in eligible jurisdictions, usually up to seven years. After that retention period ends we securely delete your information. You can request deletion at any time through support and we will process it within three business days.

Yes. Log in and go to account settings, then select the privacy section to view a summary of your stored data. For a complete copy contact our support team via live chat or email with your registered mobile number and we will send it within seven business days.

We do not sell your data to advertisers or external networks. We share information only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with regulators when required by law in the regions where we operate.

Payment details are encrypted in transit using TLS and tokenised in storage so account numbers are never stored in plain text. Only authorised staff handling deposits and withdrawals can access tokenised references, and all access is logged for audit purposes.

We use session cookies to keep you logged in and remember your language preference. These expire when you close your browser. Disabling cookies will log you out after each session, but the platform will still function. We do not use advertising or tracking cookies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.